Privacy Policy

Effective Date: 22nd January 2026

www.kindred-apothecary.com (the ‘Site’) is owned, created, and operated by THE KINDRED APOTHECARY PTY LTD. As the data controller, we are committed to protecting your privacy and handling your data with transparency and care.

1. Contact Information

For any questions regarding your data or this policy, please contact our Data Protection Officer:

Email: legal@kindred-apothecary.com
Address: Data Protection Officer, THE KINDRED APOTHECARY PTY LTD, P.O Box 184, 614 Park Road, Park Orchards, Victoria 3114, Australia.

2. Purpose & Scope

This Privacy Policy informs users of our Site regarding:

The personal data we collect and how we use it.
Who has access to this data.
User rights and our Cookie Policy.
Our adherence to GDPR (for EU users) and the Data Protection Act 2018 (for UK users).

3. Consent

By using our Site, users consent to the conditions set out in this Privacy Policy. You may withdraw your consent at any time by contacting our Data Protection Officer.

4. Personal Data We Collect

We only collect data that helps us achieve the purposes outlined in this policy.

A. Data Collected Automatically

IP address and Location.
Hardware and software details.
Clicked links and content viewed.

B. Data Collected Non-Automatically We collect the following when you create an account, purchase goods, or subscribe to our newsletter:

First and last name.
Email address and Phone number.
Physical Address and Payment information.

5. How We Use Your Data

We use your information to provide a seamless, personalized experience:

Order Fulfilment: To process purchases, shipping, and returns.
Customer Support: To respond to questions and complaints.
Site Improvement: To understand which botanical products interest you most.
Personalization: To provide relevant content and tailored advertising.

6. Data Sharing & Protection

Employees: Data is only accessible to employees who reasonably need it to perform their duties. All staff are bound by strict confidentiality agreements.
Third Parties: We do not sell your data. We only disclose data if required by law, for legal proceedings, or in the event of a company sale.
Security: We use the strongest available browser encryption and secure servers. While we take every precaution, please note that no internet transmission is 100% secure.

7. Your Rights & Retentions

Storage: Data is stored only until the purpose for its collection is achieved.
User Rights: Under GDPR, you have the right to be informed, the right of access, rectification, erasure, and the right to object to processing.
Children: We do not knowingly collect data from children under 16. If we discover such data has been collected, it will be deleted immediately.

8. Cookie Policy

We use cookies to improve Site functionality and monitor user preferences:

Analytical Cookies: Help us improve Site design based on how you interact with our content.
Third-Party Cookies: Used to tailor advertisements to your interests.
Note: You can disable cookies in your browser settings, though this may impact your user experience.

9. Modifications & Complaints

We may update this policy periodically to remain compliant with the law. We recommend reviewing the "Effective Date" regularly. If you have a complaint about our data processing, please contact us at legal@kindred-apothecary.com so we can resolve the issue promptly.